Frequently asked questions

Here we've listed solutions to common issues and questions.

Can I import my existing records from other platforms?

Yes, we can help you bulk import any existing records, sightings or observations you may have recorded on other platforms, see our Import sightings page for more.

Records that are bulk imported into NatureMapr will be re-identified through our expert moderator workflow to ensure that the data meets the standards required by our downstream data partners.

My photo(s) are missing their Geodata (photo location):

To ensure that your photo contains the appropriate geodata upload them to this EXIF viewer.

The location of my sightings recorded with the NatureMapr app are not accurate

NatureMapr attempts to resolve the most accurate location information as possible from your device.

This information is primarily provided by the GPS sensor in your device, but at times when your GPS sensor is unable to provide an accurate location (such as when your location may be partially obscured by a mountain or a deep canyon), it can look to other sources to determine the most accurate location information available at the time.

In such scenarios, your device may provide the NatureMapr app with a location that has reduced precision and in the worst case, may be up to a couple of hundred metres away from the true location. If this occurs, we encourage you to manually correct the location of the affected record by using the EDIT button on the affected record's sighting details page.

If you are repeatedly having issues on an Android device, please see this article: What to do when GPS is not working properly on Samsung device?

If you have followed the above instructions and are still experiencing ongoing issues, the problem may be an unreliable GPS sensor in your device hardware.

You can also try to troubleshoot the GPS sensor on your device: 11 methods to fix Android GPS not working.

How to verify a record by a herbarium or collection institution

1. Ensure you are a moderator of the category that the sighting belongs (only moderators of the given plant category have access to this function).
2. Scroll to 'Identify this sighting' below photo.
3. Choose the categories that the sighting best fits, for example 'Plants' and then 'Wattles.' This step also applies if you manually enter the scientific name.
4. If you cannot find the species in the 'Select a local species..' dropdown menu select 'Can't find it' button.
5. From the 'Select a global species..' dropdown menu, select the species that the sighting best fits.
6. The 'Verify by' button will appear, select it, enter details and verify.

How do I cite NatureMapr in the media or in research papers?

On the sighting page of interest, click the 'Media usage request' button to formally request the original author's permission.

If the author approves your request, images can be cited in the following format:

User: username, NatureMapr

OR

User's full name, NatureMapr

Delete an unwanted Sighting (app):

Hold down on the sighting (Android) or swipe left (iOS) and the delete button will appear.

Still having issues?

If you're still experiencing issues please contact us.

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